Craft CMS support & maintenance
Scheduled updates, security patches and support hours for changes when you need them. We also take over Craft CMS websites from agencies that have moved on.
Keeping your Craft CMS website secure and up to date
A Craft CMS website needs regular attention to stay secure, stable and quick. Craft CMS and its plugins are updated often, and falling behind makes every future update harder and riskier.
Our Craft CMS maintenance plans take care of that for you, so your site stays in good shape and your team can get on with running it. When you need changes, fixes or new features, you can use your support hours.
What’s included
Craft CMS and plugin updates
We keep Craft CMS and your plugins up to date on a regular schedule, testing before anything goes live.
Security patches
We watch for security releases and apply critical updates as soon as they’re available, rather than waiting for the next scheduled update.
Release monitoring
We keep an eye on upcoming Craft CMS and plugin releases, so compatibility issues are spotted early and updates are planned rather than rushed.
Licence management
We handle Craft CMS and plugin licence renewals for you, rebilled at cost.
Support hours
If your plan includes them, use additional support hours for fixes, content changes, small improvements or general help. Unused hours roll over within the quarter.
A team that knows your site
You deal directly with the developers who look after your site, not a ticket queue.
How our plans work
We mainly offer two types of Craft CMS support plan, but can put together a bespoke plan if neither quite fits.
Additional support and development hours can be added to any plan. Major version upgrades, such as Craft 4 to Craft 5, are quoted separately, so you know exactly what’s involved before any work starts.
Annual service plan
For sites that don’t change often. Craft CMS and plugin updates at least once a year, with critical security updates applied as soon as they’re released.
Monthly support plans
For busy sites that need more regular attention. Updates at least quarterly, with the option of a monthly block of support hours for changes and development.
Taking over an existing Craft CMS website
If your previous developer or agency has moved on, we can take over your Craft CMS website.
We usually start with a technical assessment. We review how the site has been built, what state it’s in and where the risks are, then give you a clear picture before you commit to a plan. If the site needs bringing up to date first, we’ll quote for that separately so your plan starts from a clean base.
Craft 5 and major upgrades
Major Craft CMS upgrades can involve changes to plugins, templates and custom code, so we scope them as separate projects. We’ll check your site, explain what’s involved and give you a fixed quote before anything starts.
Official Craft Partner agency
We’re an official Craft Partner agency, and you can view our profile on the Craft CMS website.
Partners are reviewed and approved by Pixel & Tonic, the team behind Craft, so you know your site is in experienced hands.
Support in practice
Ongoing Craft CMS support and maintenance for a Penzance financial planning firm, Jacksons Wealth Management.
Craft CMS support for agencies
If you’re an agency with clients on Craft CMS, we can look after the technical side behind the scenes: updates, fixes and ongoing development, white-label if you need it. You keep the client relationship, and we keep their sites running.
Find out more about working with us as your development partner
Common questions
Do you support Craft CMS sites built by other agencies?
Yes. Much of the Craft CMS support we provide is for sites built elsewhere. We start with a technical assessment so you know where things stand.
What’s included in a maintenance plan?
Craft CMS and plugin updates, security patches, release monitoring and licence management. Monthly plans can also include support hours for changes and fixes.
Can you upgrade my site to Craft 5?
Yes. Major upgrades are scoped and quoted separately, so you’ll know what’s involved before any work starts.
How long are plans for?
Plans run on a 12-month basis, with bespoke options available for sites with specific needs.
Ready to talk?
Got a project, a site that needs looking after, or a client who needs a developer?
Whether it’s a new build, an existing site or a quick question, we’re happy to talk it through.